Privacy Policy

This Privacy Policy explains how Petal Palette handles personal data in connection with its florist workshop services, including wedding bouquets, event decoration, consultations, quotes, delivery, and setup.

Policy guidance

This section outlines how information handling, individual rights, and support channels are addressed within this notice.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Privacy email

office@songtenantantmeat.click

Privacy phone

+886 915 285 219

Mailing address

60, Guangming 5th Street, Zhubei City, Hsinchu County 302099

Privacy contact

Use the contact details below for questions about this policy or the handling of personal data.

01 · Collection

Data We Collect

We may process contact details, inquiry and consultation content, event and delivery information, order records, payment-related records, communication history, and technical data such as device and usage information. For wedding and event projects, we may also process details needed to prepare quotes, confirm dates, coordinate venue access, and complete delivery and setup.

The categories collected depend on whether a person makes an inquiry, books a consultation, or places an order.

02 · Sources

How We Collect Data

We collect personal data directly from individuals when they submit forms, request a consultation, communicate with us, or confirm an order. We also receive information from payment and service-related interactions, and we may generate records from website use, message handling, and internal administration of projects.

Information is obtained from users, booking and payment interactions, and limited technical logs.

03 · Cookies

Cookies We Use

We may use essential cookies to support site functionality, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for these functions.

Cookie use is limited to operational, preference, and basic measurement purposes.

04 · Controls

Cookie Controls

Users can usually manage cookies through their browser settings, including blocking or deleting cookies already stored on a device. Where the site uses preference or analytics tools, those settings may also provide additional control options. Essential cookies may remain necessary for basic site operation.

Browser settings and device controls may limit non-essential cookies, but some site functions may be affected.

User Rights

Your Rights

Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing activities. Where processing is based on consent, that consent may be withdrawn for future processing.

Available rights may vary depending on the nature of the request and applicable law.

Requests

How to Make a Request

Requests should describe the data or activity involved so we can review them efficiently. We may decline or limit a request where the law permits, where the request would affect another person's rights, or where we must keep the information for legitimate business or legal reasons.

We may ask for information needed to verify identity before acting on a request.

Data Retention

Retention

We retain personal data for the period needed to complete the relevant purpose and to meet operational, tax, accounting, and legal requirements. When data is no longer needed, we delete it or anonymize it where appropriate, subject to any lawful retention obligation.

Records are kept only for as long as needed for service, accounting, dispute handling, or legal compliance.

Policy Updates

Policy Changes

If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from its stated effective date.

We may revise this notice when our practices, services, or legal obligations change.

Purpose of use

How We Use Data

We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate design details, manage delivery and setup, process payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use data to communicate about project status and service-related changes.

Processing is limited to service delivery, administration, and compliance needs.

Third-party sharing

Service Providers

We may share personal data with payment processors, website and hosting providers, communication tools, delivery or logistics partners, and other operational vendors that support our services. These parties may process data on our instructions and are expected to use it only for the services they provide to us.

Service providers receive only the information needed to perform contracted functions.

Disclosure framework

Legal Disclosure

We may disclose personal data when required to comply with law, a court order, a lawful request from a public authority, or to protect our rights, property, customers, or operations. We may also share information where necessary to investigate or respond to suspected misuse, fraud, or security incidents.

Disclosure to public authorities is limited to situations where we have a lawful basis or a legal duty.